Customer Activation/Deactivation Request
ACTIVATION REQUESTS
To activate a new account, the district requests two documents.
1. A document that legally allows us to change the name on the account. (Required)
a. Warranty Deed- For home purchases
b. Signed Lease/Rental Agreement
2. New Owner/Tenant Informational Agreement
3. A refundable deposit (refundable) and transfer fee ($125. 00 each) will be required for all new accounts. Owners renting will be required to keep the deposit on file.
4. Other utility providers you will need to contact:
· Woodmen Hills is the Wastewater treatment facility, (719)495-2500.
· MVEA is the electric company, (800)388-9881.
· Black Hills Energy is the gas provider, (888) 890-5554
· There are several Trash collectors in our area so we recommend asking the neighbors if you do not have a preference.
If you are a;
Title Company/Buyer:
Send a completed 'Property Utility Settlement Request Form'. (Please use our form if possible) The district will complete and return with the settlement information. The district will also send a filled out 'New Owner/Tenant informational Agreement' to be signed at closing for the buyer.
After closing, please send us the 'Warranty Deed; 'New Owner Contract; and check(s) as noted on Settlement form.
Owner Renting or Property Manager (PM):
Send us your Property Management Agreement if you have one. Your tenants will need to complete and sign the 'New Tenant Information Agreement' and send us the 'Lease Agreement' via the renter instructions below.
Renter:
Please complete and return the 'New Tenant Contract' along with your signed 'Lease/Rental Agreement.' The dates of requested activation must match the dates on the signed 'Lease/Rental Agreement'.
Property Utilities Settlement Form
DEACTIVATION REQUESTS
Owners Selling:
Your deactivation date should automatically be scheduled for your closing date if we receive the paperwork from the title company for the buyer. We will need the warranty deed as noted above. This is normally received via email or mailed from the title company. It could take up to ten calendar days. Once received, the meter can be read from the date of closing. If you would like to expedite this, you are welcome to send this to us directly. Without the legal form we cannot change the account.
Owners with Rental Properties & Property Managers (PM):
The tenant's service will end on the date of the lease agreement. If there is not a new tenant activating service on the same day, we will need to know whose name the service will go into in the interim. Please contact via email pbhmd@pbhmd.com or 719-495-8188 to provide this information.
Renters:
Please email your signed lease agreement (if not on file), so that we can deactivate your service effective as of the date on the lease. If the current lease agreement does not reflect your deactivation date, we will need confirmation of this date from the owner or PM.