Customer Billing
The District's fees, rates, penalties, and charges are established by a resolution of the District's Board of Directors. These fees appear on and the resolution may be downloaded from the Fees, Rates, Penalties, and Charges Page on the District's website.
On June 3, 2011, the Woodmen Hills Metropolitan District (WHMD) and the Paint Brush Hills Metropolitan District (PBHMD) entered into an Intergovernmental Agreement (IGA) that resulted in WHMD becoming the owner and sole operators of the wastewater treatment facility previously owned by PBHMD. Included in the IGA, was a provision for WHMD to bill PBHMD residents directly for the cost of wastewater treatment. The WHMD Board of Directors set the rates for this service.
There are two components to the water rates:
Fixed costs; and Variable costs.
The District's Board of Directors commissioned a Rate Study in 2015. The recommendations in the Rate Study were relied upon when the Board set rates in April 2016.
Fixed costs are related to the District's costs of having a customer. These costs include the maintenance of water mains, water meters, billing, and staffing. Variable costs are determined by the amount of water usage that include electric power, well pump and motor wear and tear, and water treatment costs.
The purpose of the Water Service Fee is to recover an equal share of fixed costs related to the District’s water system from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Water Service Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.
Although the Woodmen Hills Metropolitan District provides and bills Paint Brush Hills Metropolitan District residents for the cost of wastewater treatment, the Paint Brush Metropolitan District remains responsible for maintaining the sanitary sewer infrastructure within the District. The District annually inspects and maintains the sanitary sewer mains and the sanitary sewer lift station.
The purpose of the Sewer Collection Fee is to recover an equal share of fixed costs related to the District’s sanitary sewer mains and lift station from each customer. The equal share is determined by dividing the annually budgeted fixed costs by the total number of billed Single-Family Equivalent (SFE) units. The Sewer Collection Fee amount billed to a customer is determined by the SFE value of the customer’s water service size.
The District mails its monthly billing statements on the third day of each month unless it falls on a weekend or holiday in which case the billing statement will be mailed on the next business day.
🗓️ Payment Due Policy
- Due Date: Payments are due by the 28th day of each month.
- Late Payments: Payments not received by the due date are considered late.
- Late Fee: A $15.00 penalty will be applied to your account for late payments.
⏰ Reminder: To avoid late fees, please ensure your payment is received by the 28th of each month
💧 Water Service Disconnection Policy
If your account has a past due balance, the following steps will be taken:
📬 1. Late Notice
- Date Sent: 3rd day of the month
- Condition: Account has a past due balance
📌 2. Property Notice
- Date Posted: 10 days after the late notice
- Condition: Balance remains unpaid and no payment arrangement has been made
- Additional Fee: $15.00
🚫 3. Water Service Disconnection
- Date: 5 days after the property notice
- Condition: Balance still unpaid and no arrangement made
- Fees Assessed:
- 💵 $50.00 Shut-Off Fee
- 💵 $50.00 Turn-On Fee
⚠️ Important: All fees and the past due balance must be paid in full before water service is restored
💳 Payment Options
You have several convenient ways to pay your water bill:
🌐 Online Bill Pay
- View your bill, water usage history, and payment history
- Make secure payments online
- Note: Transaction fees apply
📬 By Mail
Paint Brush Hills Metro District
9985 Towner Avenue
Falcon, CO 80831
📥 Drop-Off Location
Paint Brush Hills Metropolitan District
Administration & Maintenance Building
9985 Towner Avenue
Falcon, CO
Payments may be brought into the office Monday–Friday, 7:30 AM–4:00 PM or left in the secure Payment Drop Box located adjacent to the parking lot.
🔁 Auto-Pay
- Set up monthly automatic payments via bank draft or credit card
- Payments are processed on the 28th of each month
- Visit the Customer Account Portal to enroll
Yes. You can use the Online Bill Pay: You may view your bill, water usage history, and payment history, and pay your bill*.
*There are fees that apply to this payment method.
If you live in a neighborhood that has street lights, you pay for the cost of the street light plus 15% for administrative and maintenance expenses that Paint Brush Hills is responsible for.